We believe the pharmacies and agents we serve should stay because we've earned it — never because they're trapped. So we've made our commitment, and we've put it in writing.
Immediate, written release on request. No runaround — and it's built right into our contracts.
No fine print, no exceptions.
Decide to move on and you get a full, written release right away — no hostage period, and no penalty for switching to another partner.
This pledge lives here in the open, and the same language is written into every MedSmart agreement — so it's a commitment, not a courtesy.
In Medicare distribution, moving your book to a new partner usually requires your current one to grant a "release." Some drag it out for months — quietly holding pharmacies and agents hostage. We think that's backwards.
The freedom to switch at any time keeps everyone focused on doing right by you and your patients. We're pharmacy-first, and we'd like to see immediate release become the standard across the groups that serve independent pharmacy.
Book a quick call or send us a note — whatever's easier. No pressure, no lock-in.
The first Medicare organization built for independent pharmacy. In partnership with The Brokerage, Inc.